Local Services

Accessing essential services is becoming increasingly difficult across the UK, and North East Fife is no exception. While some areas benefit from strong connectivity and accessible financial services, I know that our rural communities are often left behind and are impacted by outdated infrastructure and a lack of support during technological transitions.

A major concern is the upcoming switch-off of RTS (Radio Teleswitch System) meters, which could seriously disrupt electricity tariffs for affected households. These meters have allowed people to benefit from flexible tariffs for years. Now, with the system being phased out and a shortage of engineers to install replacements, many risk being pushed onto more expensive tariffs without clear guidance or support. One of my constituents has been trying to get her meter changed for three years without success, and she’s not the only one. With the 30th June deadline fast approaching, many households still face the risk of losing access to essentials like hot water and heating.

Connectivity is another major issue here in North East Fife. Poor mobile signal and unreliable broadband become especially worrying during storms and power cuts. For businesses, farmers, and those working from home, patchy service isn’t just frustrating, it’s a real obstacle to productivity, business growth, and even basic communication. It also makes things like applying for Universal Credit or speaking with the Job Centre unnecessarily more difficult.

Poor broadband and mobile coverage also impact digital banking, which is increasingly necessary as high-street banks continue to close our local branches. Many residents find online banking tricky to navigate and the assumption that everyone can easily switch to digital banking isolates those who rely on in-person services. The decline in ATMs and cash-access points only worsens the issue, leaving local businesses and residents struggling to access cash.

I recently visited the Anstruther Cash Hub, introduced after a LINK assessment found the area lacked access to cash. While it’s a welcome development, I’ve also applied, sadly unsuccessfully, for a similar hub in Cupar and discussed Cupar’s need directly with LINK representatives. These hubs provide a valuable service but are too few and far between to replace the full range of services offered by local banks.

Anstruther Cash Hub

I’ve raised these concerns consistently in Parliament and recently pushed for a review of the Financial Services and Markets Act 2023, urging stronger protections for communities affected by bank closures. Despite a poor response from the responsible minister last weeks, it’s clear that there’s cross party support to take action and I’ll continue to look at what we can do in North East Fife.